In the unfortunate event that your car breaks down and you require roadside assistance, you need to know what to do and who to call.
Whenever you are driving in Tenerife make sure you have the following:
Your car rental company will have provided you with an Emergency/Breakdown Assistance Number.
This should be easily located and in some cases can be found on the car key ring fob.
If you require assistance during normal business hours, call the number provided by your car rental company and they will send assistance. If you require assistance outside normal business hours a charge may be incurred. Your breakdown assistance will only cover mechanical failure.
Before ringing for assistance make sure, if possible, that you have parked in a safe place to avoid any accidents.
You will need to put one warning triangle in front and one behind your vehicle. Place them at a safe distance to warn any oncoming traffic of the obstruction.
Make sure all passengers exit the vehicle and stand at a safe distance wearing their reflective jackets.
Ring your car hire company’s roadside assistance number to request help.
If you do not have access to a mobile or cell phone, there are emergency assistance telephone boxes located at various points on the major roads.
If you are involved in a car accident, the first thing is to make sure that all parties involved are safe and well.
If emergency services are required or it is a serious accident you should ring for an ambulance and police on:
Emergency Services Number (112)
Make sure all parties are away from oncoming traffic (if possible) and put out your red warning triangles (approximately 50 meters to the front and rear of your vehicle) and put on your reflective jackets.
If there are any witnesses to the accident ensure you also get their contact details. These will be essential for any insurance claim.
Your car rental company will have provided you with a form to fill in should you be involved in an accident. You will find this form with your rental documentation.
All vehicles involved will have a similar form to complete from their insurance company which needs to be completed at the scene of the accident. Ensure this form is completed and all parties involved have a copy of the signed form.
On the form there is space to draw a picture of the position of the vehicles involved and how the accident occured.
Enure you take the registration number from the licence plates of the vehicles involved to avoid any false contact information being given.
Be sure to get the details of their insurers.
Ring your car hire company to inform them immediately that you have been involved in an accident.
If you require the help of the Police ring them on the Emergency Services Number 112.