If you have mobility issues, travelling with a wheelchair or mobility aid and require assistance when arriving at Tenerife South Airport, there is no need to worry.
The important point to remember is:
Ensure you have filled in a Request for Assistance Form before your arrival.
Check out our page for How to Request Assistance:
Having submitted a Request for Assistance, when you arrive at Tenerife South Airport, you will be met by one of the PRM airport staff (Passengers with Reduced Mobility).
The PRM airport staff are there to help you with your specific assistance requirements. This includes taking you from the airplane to your Meeting Point. Helping you through customs. Collecting any luggage.
Filling in the Request for Assistance Form beforehand is essential.
This will ensure arrangements are made for your arrival at the Airport.
Airport assistance is provided at all Spanish airports free of charge.
If you are travelling with your own wheelchair, this will usually be put in the hold of the aircraft.
The PRM team will arrange to collect you from the aircraft door in one of the airport’s wheelchairs, or alternatively transport you in one of the airport buggys.
Remember: It is essential you also notify your airline or tour operator in advance of any airport/inflight assistance needs you may.
If you require any assistance whilst on the airplane you need to ensure you specify your requirements beforehand with your airline.
Check our link below if you require assistance when flying:
Informing the airline before you travel ensures all your travel arrangements go as smoothly as possible.
The airport has four meeting points for passengers requiring assistance.
When booking your mobility assistance check the location of the Meeting Points.
The location of the Airport Meeting Points are below:
The meeting points are all clearly signposted in the airport.
The exact location of the different Meeting Points in the airport can be seen on the Aena website for you to check beforehand.
When you arrive at any of the Airport Meeting Points, you will find an intercom to call for assistance. Once you have made your call, assistance will come. The PRM airport staff will accompany you from the Meeting Point.
The PRM airport staff will accompany you through the check in procedure. They will take you to your departure gate. If needed, the assistance team will help you to board the plane and then safely to your seat. You will be provided with any assistance you need and also with your luggage.
If you are travelling with your own wheelchair/mobility aid/scooter you will usually be taken to the aircraft door in the same by a member of the PRM assistance team. Alternatively, they will transfer you to the aircraft in one of the airport’s wheelchairs or buggys.
Generally, all customers requiring mobility assistance will be boarded after general boarding has been completed.
Once on board the aircraft it is the responsibility of the airline to provide you with assistance.
Remember, you will also need to notify your airline of any assistance you may need before you travel. Preferably when making your booking.