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How to Cancel my Hire Car with Tenerife Airport Guide

A commonly asked question is can I cancel my car hire booking?

The answer is yes.  You will be able to cancel your booking up to 24 hours in advance of your pick up date.

In most cases you will not be charged a cancellation fee.

How to Cancel my Car Hire:

It isn’t difficult to cancel your booking and below is a step by step guide how to cancel your car hire booking.

  1. Locate:  The confirmation e-mail of your booking and reference.
  2. Click:  Manage Your Booking.
  3. Select:  Cancel Booking and/or Cancel Insurance.

You will receive a confirmation e-mail of your cancellation and a full refund if applicable.

Cancellation Terms

As a client of tenerifeairport.guide you are responsible for cancelling your booking and not the company.

You need to check the cancellation terms of the the car hire company you made your reservation with.  The terms for cancellation of the major car hire companies are all very similar.

Below is a guide to the main cancellation terms:

  • Cancellation within 48 hours of making the booking means you will receive a full refund.  However, if your booked collection time is less than 48 hours away, you will be charged a cancellation fee.
  • If you make a booking within 24 hours of your arrival, then wish to cancel, you will be charged a cancellation fee.

Excess Insurance

If you have booked the “excess” insurance policy you will also need to cancel this.

Refund

In the majority of cases you will be offered a full refund up to 24 hours before your pick up time.

However, some car hire companies require 48 hours notice of cancellation.  This will depend on the car hire you have chosen.

Cancellation Fee

If your car hire company charges a cancellation fee this is usually an administration fee.

The administration fee is approximately 20€ (minimum 48 or 24 hours before your arrival).

If you cancel less than 24 hours before your chosen arrival/pick up time you will be charged a 50€ cancellation fee.

All cancellations should be made online

You can ring the car hire desk at the airport to notify them of your cancellation.

However,  you will still need to cancel or your booking online.

Failure to Cancel

If you fail to cancel your booking, this is classed as a “No Show”.

Your car hire company will be expecting your arrival.  They will have prepared the relevant paper work ready for you to collect the hire care.  The rental car will have been allocated to your booking.

Therefore, a refund will not be made for a “No Show”.

You must ensure that you notify your car hire company of your cancellation via the “Manage my Booking” link on our website.

 

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