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Sin Barreras  (Without Barriers)

Since July 2008 all European airports have a legal obligation under EU Regulations to offer an assistance service for disabled travellers and passengers with reduced mobility.

Sin Barreras (without barriers), is a term used to describe passenger assistance at Spanish Airports including Tenerife South Airport, for passengers with Reduced Mobility (PRM), or with disabilities.

The Sin Barreras service at Tenerife South Airport and other Spanish airports is without charge for passengers with reduced mobility and is operated by Aeana, the Spanish airport company.

The Sin Barreras service should hopefully make any passenger’s journey and members of their party a more enjoyable one and ensure that your travel arrangements go smoothly.

Request Assistance

To use the Sin Barreras service, passengers must request this assistance beforehand.

This will ensure when you arrive at Tenerife South Airport everything is in place for your arrival.

Aena recommend that whenever possible you make your booking seven days before your arrival date. This way you will ensure that the assistance you require will be available.  However, if this is not possible, then a minimum of 48 hours notice will ensure they are prepared for your arrival.

When you contact them with your request for assistance, you will need to indicate your specific needs to ensure that everything is prepared for you.

You will also need to inform your airline of your special requirements.

The Spanish airport company Aena has a helpline number available 24 hours a day.

Tel: 902 404 704 or (+34) 91 321 00 00

There is also a service for customers with hearing disabilities.

How to Request PRM Assistance with Aena

  • Go onto the Aena website.  (aena.es)
  • Near the top right hand corner of the Home Page you can choose your preferred language.
  • At the top left hand side of the page there is Button marked “Passengers”.  Click this.
  • Scroll down and you will see a box marked “PRM assistance”.  There is a drop down box to choose your airport.  Choose your airport.
  • On the next page there is an orange button “Request Assistance”.  Click this button.
  • You will then be taken to the page to fill in your details and request assistance.
  • When you have made your booking it is important to check that your request for assistance is confirmed in the booking.
  • Alternatively you can contact Tenerife South Airport directly on:

Tenerife South Airport Address and Contact Details

Address: 38610 Granadilla de Abona (Tenerife)

Telephone: 902 404 704 / (+34) 91 321 10 00.

E-mail: informaciontfs@aena.es

PRM Codes

European airports and ‘Sin Barreras’ use abbreviations for various disabilities.

PRM Passenger with reduced mobility
WCHC Passengers are not self-sufficient and are entirely immobile
They require help to their seats and complete personal assistance
When the flight time is longer than three hours they need a travel companion
They need help in the terminal between arrival and departure points
WCHS Passengers who are self-sufficient once on the aeroplane
They need help from the terminal to the aircraft and boarding
They need help in the terminal between arrival and departure points
WCHR Passengers who can board walk up steps and move freely by themselves on the aeroplane
They need help getting from the terminal to the aeroplane
They need help in the terminal between arrival and departure points
BLND Visual disabilities
DEAF Deaf passengers
DEAF/BLIND Blind and deaf person who can only move about with the aid of an accompanying person
DPNA Manual powered wheelchair transported by passenger
WCMP Disabled person requiring assistance
WCBD Dry Cell Battery Wheelchair transported by passenger which may need (dis)assembly
WCBW Wet Cell Battery wheelchair transported by passenger which may need (dis) assembly

 

 

 

 

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