Flying with your guide dog or assistance dog can be an anxious time for you both. We want your journey to be as stress free as possible.
Top Tip for Flying with Your Guide Dog or Assistance Dog:
Make your Travel Arrangements as soon as possible
Inform your Airline
If you are planning on flying with your guide dog or assistance dog you should inform your airline in advance.
Your airline will need to know at least 48 hours in advance of your travel date.
If you have made your booking less than 48 hours in advance, the airline will endeavour to accommodate your needs. There is limited space on board the airline for guide dogs and assistance dogs therefore it is essential that you make your booking as soon as possible.
As with all passenger requirements, each airline varies with their specific requirements. You need to check beforehand your airline’s specific requirements for flying with a guide or assistance dog to ensure your travel arrangements go smoothly.
Your airline has the right to ask for evidence of your guide or assistance dog’s training.
The International Guide Dogs Federation (IGDF) and the Assistance Dogs International (ADI) websites provide details of the qualifying training organisations.
Request Assistance When Flying With A Guide Dog or Assistance Dog
If you are flying with a guide dog or assistance dog you will need to request PRM assistance at the airport beforehand.
Check our page on how to request PRM assistance at Tenerife South Airport.
All dogs flying out of the UK are required to comply with the European Pets Travel Scheme (PETS) for the new Pet Passport which was introduced in 2013. Check the Guidance Notes on the Defra website for changes to the Pets Travel Scheme.
The following documentation is required for departure and entry into Tenerife:
Medication for your Guide Dog or Assistance Dog
If your dog requires any regular medications (e.g., if they are diabetic), make sure you take these with you when travelling.
As with any personal medication, these should be carried in their original packaging in order to identify the same if you are asked.
Ask your vet for the “unbranded” name of the drug, should you require more when you reach your destination.
You are required to provide a car harness to secure your dog to a seat belt or seat. This will ensure your dog’s safety on take-off, landing or at times where the seatbelt sign is illuminated.
Your dog will also require water during the flight. You can purchase this in the departure lounge, or your airline may provide this free of charge when on-board. Remember to restrict the amount of water your dog drinks whilst on the flight.
Below are some of the airlines specific requirements for flying with a guide/assistance dog.
Guide and assistance dogs are accepted on all Ryanair EU/EEA and domestic flights.
Due to restrictions beyond their control they are not accepted on the following routes:
The dogs must have a pet passport.
In countries that don’t issue pet passports, they must have an official veterinary health certificate.
If you wish to travel with a guide/assistance dog you must advise in advance. Preferably on the day of booking. This can be done online or via the Ryanair Special Assistance Line.
A Guide Dog is one trained to provide mobility assistance to people who are blind or vision impaired. An Assistance Dog is specifically trained to assist a person with a disability, including hearing dogs for people who are Deaf or hearing impaired.
To be carried as a Guide or Assistance Dog on an easyJet Flight, the Guide or Assistance Dog must: Be trained to accompany and must assist people with a disability (including people who are vision impaired, hearing impaired or who have mobility limitations); Be trained by a recognised training organisation; Be in possession of an official identity document provided by a recognised training organisation confirming that the dog is a fully trained service dog or is under the control of a verified trainer; Wear an identifying jacket/harness; and Remain under the control of the Passenger at all times, (“Guide or Assistance Dog”).
Passengers should advise easyJet in advance if they will be travelling with a Guide or Assistance Dog during the booking process or by contacting easyJet via the Sales Desk or via the Customer Service Team at least 48 hours prior to departure.
EasyJet will accept a Guide or Assistance Dog accompanying people who are blind, vision impaired, Deaf, hearing impaired or otherwise have a disability that is assisted by the Guide Dog or Assistance Dog on flights to/from UK to mainland Europe from all of the UK airports.
Guide or Assistance Dogs, together with containers and food, will be carried free of charge in addition to the normal free Baggage allowance on all domestic journeys on all flights starting and finishing within mainland Europe (excluding UK routes and Kosovo) and to/from United Kingdom to mainland Europe from all of the UK airports that we serve, subject always to Our Terms and Conditions.
Acceptance for carriage of Guide or Assistance Dogs in the aircraft cabin is subject to the Passenger assuming full responsibility for the Guide or Assistance Dog, ensuring that the Guide or Assistance Dog meets the requirements of the UK Pet Travel Scheme.
We will not accept liability for any Guide or Assistance Dogs that are not properly documented when they present for carriage, including any liability for injury to, or loss, delay, sickness or death of the animal generally or for any costs incurred in the event that the Guide Dog or Assistance Dog is refused entry into or passage through any country, state or territory.
Guide or Assistance Dogs will be accommodated free of charge on the floor of the aircraft at the feet of the handler. Guide or Assistance Dogs must wear a harness, to be supplied by the handler, at all times whilst in the airport terminal and whilst on board the aircraft. The harness must be tied to the owner’s seat belt during take-off, landing, turbulence and when the “fasten seat belt” sign is illuminated.
To ensure that all necessary procedures are completed, passengers with Guide or Assistance Dogs are recommended to present themselves at the Bag Drop Desk 90 minutes prior to the scheduled departure time of their Flight. Please refer to Article 12 (Check-in and Airport Procedures) for further information.
Except where national rules in the country you are travelling to do not permit it, we are pleased to carry registered guide dogs free of charge on all flights when accompanying a passenger with seeing or hearing disabilities. If a registered guide dog is to be carried please contact our dedicated Assistance team on +44 (0) 800 408 5591 or +44 (0) 203 059 8337 so that appropriate arrangements can be made (open Mon – Fri 09:00 – 21:00 and Sat 09:00 – 18:00).
You agree that you assume full responsibility for any guide dog and accept that we are not liable for injury to or loss, delay, sickness or death of any guide dog unless caused by our negligence.
With the exception of registered guide dogs accompanying a guided passenger, no animals are permitted to be carried in the cabin.
We’re able to carry a recognised assistance dog free of charge in the cabin of all our flights.
What is an assistance dog?
An assistance dog is one which has been specifically trained to assist a disabled person and certified by an organisation that is a full member of Assistance Dogs International (ADI) or International Guide Dog Federation (IGDF), the accrediting bodies for assistance dog organisations worldwide.
Emotional support dogs that are not recognised as assistance dogs by the above organisations are not allowed to travel in the cabin. In this case, please book your dog to travel as a domestic pet.
If you’re entering the UK, your dog must meet the requirements of DEFRA’s Pet Travel Scheme.
Booking your assistance dog with British Airways
It’s currently not possible to book this service online so if you’ve booked on ba.com please contact British Airways, if possible, at least seven days before you’re planning to travel. If you have booked through your travel agency please contact them directly.
British Airways contact details:
Preparing for your flight with British Airways with an Assistance Dog
Passengers wishing to travel with their Guide/Assistance Dog will need to call the Customer Services Centre as soon as they complete their booking, to ensure that all correct procedures are arranged.
As the owner, it is your responsibility to ensure the following:
The Customer Services Centre team will ensure the correct procedure is taken depending on your dog’s weight:
No part of the dog shall be allowed to protrude in to the aisle causing a trip hazard.
Please note: If the dog becomes thirsty, cabin crew will provide water or ice cubes, however, under no circumstances must they pet, feed, walk or handle the dog.
The owner may walk the dog during the flight but this should be restricted to the area around the owner’s seat so as to minimise any inconvenience to other passengers.
You will also be asked a series of questions by one of our Customer Service Centre Advisors, to ensure the booking is complete successfully. (Please have the information regarding the questions below to hand):
A negative answer to any of the above questions shall obviate the animal being carried. The above checks / time limits apply to both the outbound and inbound sectors.
ARC staff will meet the a/c on arrival – clearance checks will be carried out either on board, on the air bridge or at a designated point.
Cleared animals will be provided with a green ‘Pet Travel Scheme Entry Check – PASSED’ label which will be affixed to the lead or harness which will allow exit through Customs. Where requested, handling agent staff will be required to escort/assist passenger.
Should the assistance dog fail any of the checks for any reason it will need to be removed to the animal reception centre holding facility. Should this happen, arrangements will need to be made by the handling agent for the passenger to be escorted through immigration/customs and arrangements made for the passenger to be taken to the animal reception centre.