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Lost Luggage

Your luggage not arriving is every traveller’s fear.

If your luggage does not arrive you need to immediately contact your airline’s luggage handling agent at the airport and complete a Property Irregularity Report (PIR).  Make sure before you leave the airport that you get a copy of this Report and the handling agent’s contact details.  The agent can track your luggage via the bar code.  Via the bar code the agent will be able to let you know what has happened to your luggage, where it is and make appropriate arrangements to deliver it to you.

Below are the contact details for the luggage handling counters at Tenerife South Airport.

Luggage Handling Counters

Avia Partner – Lost luggage office is situated in the baggage reclaim hall on the ground floor.  Their telephone number is 922 759 126.

EasyJet – Lost luggage office is situated in the baggage reclaim hall on the ground floor.  Their telephone number is 922 759 576.

Ryanair – Lost luggage office is situated in the baggage reclaim hall on the ground floor.  Their telephone number is 922 759 693

Iberia – Lost luggage offices are situated on the ground and first floors.    Their telephone number is 922 759 391.

It is a good idea to make sure your name and contact numbers are on both the inside and outside of your luggage in case they are lost.

Lost Luggage Claims

In the unfortunate event that your luggage is lost or arrives damaged you can make a claim from either your travel insurer or the airline.  You need to ensure that you report any lost luggage at your airline’s lost luggage office before you leave the airport and fill in a claim form.

Normally any luggage will be sent to you within 24-48 hours.

Any baggage which hasn’t been delivered within 21 days is officially classed as “lost”.  You may then make a claim against your airline or from your travel insurer.

 

 

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